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POSITIONS & EXPECTATIONS
Service Manager
- Works front line with clients to monitor overall department performance
- Responsible for educating staff on guidelines and policies
- Keep department updated weekly on performance
- Looks for areas of improvement & ways to enhance client experience
- Monitor CSAT feedback and is responsible for responses
- Sets performance standards & goals
- Monitor production performance as individuals and as a team
- Responsible for corrective actions for staff
- Recruit and train new staff members
- Assist techs on troublesome tickets
- Host department meetings (pay period)
- Makes schedule according to demand and budget
- Promote fast, upbeat environment that is professional and client focused