Service Manager

  • Works front line with clients to monitor overall department performance
  • Responsible for educating staff on guidelines and policies
  • Keep department updated weekly on performance
  • Looks for areas of improvement & ways to enhance client experience
  • Monitor CSAT feedback and is responsible for responses
  • Sets performance standards & goals
  • Monitor production performance as individuals and as a team
  • Responsible for corrective actions for staff
  • Recruit and train new staff members
  • Assist techs on troublesome tickets
  • Host department meetings (pay period)
  • Makes schedule according to demand and budget
  • Promote fast, upbeat environment that is professional and client focused